Homestay Customer Service Specialist - Bali, Indonesia
Join Feel Home Malaysia Sdn Bhd as a Homestay Customer Service Specialist in the heart of Bali’s most vibrant locations—Canggu, Ubud, Denpasar, and beyond. Be part of a dynamic, growing team where your contributions shape exceptional guest experiences and your care for our guests is our priority. As a Homestay Customer Service Specialist, you’ll be the first point of contact for our guests, ensuring their stay is seamless, memorable, and filled with warmth.
With a focus on creating unforgettable experiences, you’ll handle daily operations, from check-ins and check-outs to resolving guest inquiries and managing property maintenance. You’ll work closely with our homestay hosts and local partners to ensure every detail is perfect. This role offers a unique opportunity to immerse yourself in Bali’s rich culture while making a meaningful impact on our guests’ journeys.
If you’re passionate about hospitality, love Bali’s spirit, and thrive in a fast-paced environment, we invite you to apply and be part of our journey to redefine guest experiences in Bali.
📋 Tanggung Jawab Pekerjaan
- Handle guest check-ins and check-outs with a warm and professional approach.
- Provide exceptional customer service by addressing guest inquiries and concerns promptly.
- Coordinate with homestay hosts and local partners to ensure smooth daily operations.
- Manage property maintenance requests and ensure timely resolution.
- Assist in creating and maintaining guest satisfaction reports.
- Collaborate with the marketing team to promote homestay services and special offers.
- Participate in team meetings and contribute to continuous improvement initiatives.
- Ensure all transactions and records are accurately documented and managed.
🎓 Kualifikasi & Syarat
- Minimum 2 years of experience in customer service or hospitality roles.
- Fluent in English and Bahasa Indonesia, with excellent communication skills.
- Proficient in using CRM software such as Salesforce or HubSpot.
- Strong organizational and multitasking abilities.
- Ability to work well under pressure and meet tight deadlines.
- Previous experience in the travel or hospitality industry is a plus.
- Valid ID and work permit for Bali.
- Passionate about providing exceptional guest experiences and contributing to a dynamic team.
🛠️ Keahlian
Kirim lamaran sekarang sebelum batas waktu.🚀 Lamar Sekarang