Lead Front Desk Receptionist

PT Firdaus Wisesa · 📍 Kembangan · Diposting 2026-10-12
FULL_TIME⭐ TERVERIFIKASI
Rp 21.000.000 – Rp 23.000.000 per month
PT Firdaus Wisesa is seeking a highly skilled and professional Lead Front Desk Receptionist to join our team in Kembangan. The ideal candidate will be responsible for managing the front desk operations, ensuring a welcoming environment for guests, and providing excellent customer service. This role offers a competitive salary package and opportunities for professional growth within a reputable organization.

📋 Tanggung Jawab Pekerjaan

Manage and supervise the daily operations of the front desk, including check-in and check-out procedures.,Greet and assist guests with a warm and friendly demeanor, ensuring their comfort and satisfaction.,Handle guest inquiries, reservations, and complaints professionally and efficiently.,Maintain accurate and up-to-date guest records and documentation.,Coordinate with housekeeping, maintenance, and other departments to ensure smooth operations.,Monitor front desk security and safety measures, ensuring compliance with hotel policies and regulations.,Perform other duties as assigned by the management.

🎓 Kualifikasi & Syarat

Minimum of 5 years of experience in front desk receptionist roles, with at least 2 years in a leadership position.,Proven track record of excellent customer service and guest satisfaction.,Strong communication and interpersonal skills.,Proficiency in using computer systems and office software.,Knowledge of hotel operations and industry standards.,Ability to work well under pressure and manage multiple tasks simultaneously.,Fluency in English and Indonesian languages.,Valid driver's license and reliable transportation.

🛠️ Keahlian

Leadership and team managementMultilingual communicationProblem-solving and conflict resolutionAttention to detailTime managementCustomer service excellence
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