Customer Service Team Leader - Lead High-Performing Support Teams in Tangerang

Abadi Sejahtera Finansindo (Head Office) · 📍 Kabupaten Tangerang, Banten · Diposting 2026-10-03

FULL_TIME⭐ TERVERIFIKASI

Rp 6,000,000 - Rp 7,500,000 per bulan

Join Abadi Sejahtera Finansindo as a Customer Service Team Leader and take the helm of a dynamic support team in Kabupaten Tangerang, Banten. This is your opportunity to drive operational excellence, mentor talent, and elevate customer satisfaction to new heights. As a Customer Service Team Leader, you'll be responsible for managing a team of 8-10 customer service representatives, ensuring they deliver exceptional service and meet customer expectations. You'll work closely with the marketing and sales teams to ensure a seamless customer experience across all touchpoints. This role offers a competitive salary of Rp 6,000,000 - Rp 7,500,000 per month, along with a comprehensive benefits package that includes health insurance, provident fund, and professional development opportunities.

At Abadi Sejahtera Finansindo, we are committed to fostering a culture of innovation and continuous improvement. Our team is dedicated to providing top-notch financial services to our clients, and we are looking for a Customer Service Team Leader who shares our passion for excellence. This role is perfect for a professional who is ready to take on a leadership role, develop their team, and make a significant impact on our company's success.

📋 Tanggung Jawab Pekerjaan

Manage a team of 8-10 customer service representatives, providing guidance, coaching, and mentoring to ensure they deliver exceptional service.
Monitor and analyze customer service performance metrics, identifying areas for improvement and implementing strategies to enhance service quality.
Develop and implement training programs to upskill the team and ensure they are equipped with the latest tools and techniques.
Collaborate with the marketing and sales teams to ensure a seamless customer experience across all touchpoints.
Resolve customer complaints and escalations in a timely and professional manner.
Conduct regular team meetings and one-on-one sessions to provide feedback and address any concerns.
Stay up-to-date with industry trends and best practices in customer service to drive continuous improvement.
Ensure compliance with company policies and procedures, as well as relevant regulations and laws.

🎓 Kualifikasi & Syarat

Bachelor's degree in Business Administration, Marketing, or a related field.
Minimum of 5 years of experience in customer service, with a proven track record of leading and managing a team.
Strong knowledge of customer service software such as Zendesk, Freshdesk, or similar tools.
Excellent communication and interpersonal skills, with the ability to build strong relationships with both internal and external stakeholders.
Proven ability to analyze data and make data-driven decisions to improve service quality.
Certification in customer service management or a related field is a plus.
Fluent in both written and spoken Indonesian and English.
Ability to work in a fast-paced environment and meet tight deadlines.