Customer Care Officer (Government Contract) - 11-Month Role in Bali

Join BGC Group as a Customer Care Officer on an exciting 11-month government contract based in beautiful Bali, Indonesia! This is a unique opportunity to provide exceptional customer service while working in a dynamic, fast-paced environment. You will be the first point of contact for our clients, ensuring their needs are met with professionalism and efficiency. Our team in Bali is known for its vibrant culture and stunning landscapes, making it an ideal place to work and live.

As a Customer Care Officer, you will be responsible for handling customer inquiries, resolving issues, and ensuring a high level of satisfaction. You will use tools like Salesforce and Zendesk to manage customer interactions efficiently. This role is perfect for someone looking to gain valuable experience in a government contract while enjoying the beauty of Bali.

We are seeking a proactive and detail-oriented individual with excellent communication skills. If you are passionate about customer service and eager to make a difference, we invite you to apply and be part of our team in Bali.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and chat.
• Resolve customer issues promptly and professionally.
• Use Salesforce and Zendesk to manage and track customer interactions.
• Maintain accurate records of all customer interactions.
• Provide exceptional customer service, ensuring high satisfaction rates.
• Collaborate with the team to improve customer service processes.
• Stay updated with the latest customer service trends and best practices.
• Participate in training and development programs to enhance skills.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service or a related field.
• Proven experience in handling customer inquiries and resolving issues.
• Excellent communication and interpersonal skills.
• Proficiency in English, both written and spoken.
• Familiarity with CRM tools like Salesforce and Zendesk is a plus.
• Ability to work in a fast-paced, dynamic environment.
• Detail-oriented with strong organizational skills.
• Valid ID and work permit for Bali, Indonesia.

🛠️ Keahlian

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